FAQ's

What are your hours of operation?

We are open Monday-Friday from 9am-6pm EST and Saturday 9am-2pm.

 

Can I pickup my parts in your store, or do I have to order them?

Yes, customers located in and around the the Piedmont area are welcome to pick up their items from our retail location during normal business hours. Our address is:

TCS Automotive Performance

609 Industrial Ave. 

Greensboro, NC 27406

 

How much is shipping and handling?

TCS offers free ground shipping & handling to our retail customers within the lower 48 contiguous United States on most orders totaling $99.99 and higher! Orders under $99.99 will be subject to a nominal $9.99 shipping charge. Some exceptions and/or exclusions apply, in those scenarios you will be advised of any additional charges in your shopping cart.

In regards to expedited and international shipping each order will need to be quoted on a case by case basis.  You can obtain a quote two ways:

- From your shopping cart select "Request a Quote" prior to placing your order.  We will review your proposed order and promptly respond with shipping estimates.
- Complete your order ahead of time indicating either expedited or international shipping during the checkout process.  We will promptly determine shipping rates for your order and email you for approval and additional payment.
-Give us a call and we can ensure your item is shipped right then, to ensure you have it in time for your deadline.

 

Do you price match your competitor's prices?

We have been committed to offering all of our customers the lowest pricing throughout our website day in and day out. We value your business so much that we go a step further than our competitors.  We use a third party software that proactively monitors all our competitor's websites/pricing so that we can make adjustments accordingly if needed to have the lowest prices.  Thats right, no need to spend hours searching for the lowest prices, as ours will be the lowest.  

As far as price matching, we dont want to write a check we cant cash, but we certainly want to earn your business.  With that said, we will go above and beyond to match our competitor's pricing when it is needed.  Simply email us, click the live contact button, or give us a call and be sure to have a link to our competitor's site and please factor in any shipping and handeling their website will be charging.  We will then ensure you get the lowest price, and either match or beat their pricing.